eBay Tech Issues: Listing Template; App Crashing; Buy It Now, Add to Cart, Offer & Watchlist Problems

eBay has updated their ongoing Technical Issues community post, finally acknowledging multiple issues users say have been plaguing the site for months.

The thread, most recently updated on February 19th, shows problems with listing templates, mobile app crashing and Buy It Now, Add To Cart, Make Offer and Watchlist glitches also impacting the app.

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the eBay homepage to report the technical issue. To expedite your issue please attach the ALERT number associated with your issue below.

Sellers are unable to list the item due to an error message, "Well, this is embarrassing. We're sorry, but the application isn't working right this second. Please try again later."
Reference ID: ALERT15751

Sellers are unable to edit the listing templates as the page goes blank upon clicking on 'Edit' option
Reference ID: ALERT15736

'Buy it now' , 'Add to basket', 'Make offer', 'Add to Watchlist' options & the listing images are not showing in the eBay application
Reference ID: ALERT15710

Longtime eBay seller and YouTuber James Helferstay says he's been experiencing all three of these problems for months and that they have been negatively impacting sales.

And he's not the only one:

eBay Listing Descriptions, Pictures & Buy Button Go Missing In Android App

eBay users report technical problem in Android app causing listings to be missing pictures, descriptions & the all important buy button.

Value Added ResourceLiz Morton

Sellers Report eBay Offers Glitch 1-22-25

eBay sellers report problems sending offers to buyers, saying offer page is unable to load item details & button to send offers is greyed out.

Value Added ResourceLiz Morton

It's not surprising that several of these issues seem to be specific to the mobile app experience - eBay has been doing some major tinkering with the app recently, including forcing an update that left many UK users with older devices no longer able to use it.

eBay App Update Stops Support For Older iOS & Android Versions, Leaves UK Users In The Dark

eBay users scramble after updates leave both iOS & Android apps non-functional on older devices that don’t support Android 10 or iOS 17 or above.

Value Added ResourceLiz Morton

And speaking of "well this is embarrassing"...eBay continues to suffer major technical misexecution failures with a failure to launch Buyer Fees in the UK and postponed rollout of new conditions for pre-owned clothing categories.

eBay’s February 4th Failure To Launch: No Buyer Fees, Missing Pre-Owned Conditions & App Outrage

eBay’s February 4th 2025 plans foiled by failure to launch Buyer Fees in UK, missing pre-owned clothing conditions & forced app update outrage.

Value Added ResourceLiz Morton

As we approach CEO Jamie Iannone's 5th year at the helm and just having passed the 6 year anniversary of Elliott Management's activist bid to push for change at the company, it's shocking just how much of Elliott's "Enhancing eBay" plan still rings true today - particularly critiques around glitches constantly plaguing the platform and lack of leadership prioritizing operational and technical excellence.

How much longer will Iannone, Chief Technology Officer Mazen Rawashdeh and Chief Product Officer Eddie Garcia be allowed to blunder down the same path before eBay's Board of Directors finds themselves facing another call for change from investors?

How have these three latest technical issues impact your sales on eBay? Let us know in the comments below!